The Subscription Box

​1. What are the different types of subscription plans?

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2. What if I don't want to commit to a long-term subscription plan?

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3. Can I change subscription plans during an existing subscription?

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4. What does it mean to be on the waitlist?

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5. What if I want to cancel?

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6. My subscription has ended but why has my credit card been charged for one extra month?

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7. Can I make changes to my order?

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8. Can I have a bespoke subscription plan?

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Sizing

1. How does maternity sizing work?

2. What if some of the items I ordered don’t fit?

My Bundle 'n Joy Box

1. Will the items need to be pressed upon arrival?

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2. Can I remove the dry cleaning or retail tag from the clothes?

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3. Can I alter/tailor the clothes?

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4. Can I wash/clean the clothes myself?

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5. Can I hold onto some items and return everything else?

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6. What happens if I accidentally damaged the items?

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7. Can I purchase items on your website or the items I’ve rented?

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Late Fee Policy

1. Why are on time returns are important?

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2. How do I avoid a late fee?

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3. What is your late fee policy?

Gift Cards

1. Can I buy a Bundle as a gift?

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2. Can I buy gift vouchers of specific amounts for someone else?

Shipping & Returns

1. Do I have to pay for shipping?

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2. How long does delivery take after I confirm shipment of my items?

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3. How long can I keep the items for?

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4. How do I return my items?

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5. When is my return date?

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6. What if my return date ends on a weekend or public holiday?

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7. Can I return my items early?

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8. I’ve selected the items for my next box but why am I not able to confirm shipping? 

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9. Where do you ship? 

Billing

1. How does payment work?

The Trial Bundle

1. How does this work really?

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2. Can I keep all 6 items for the month?

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3. What is the catch? 

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4. What happens if I fail to return the items?

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5. What if I damage the items?

Beyond Maternity

1. Can I continue to subscribe after my baby is due?

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2. Does Bundle ‘n Joy offer nursing wear?